Apply for Tech Support Professional

Summary
Title:	Tech Support Professional
ID:	012226-TSP-BC
Location:	BC - Lower Mainland
Department:	Client Services

Resume
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Contact Information
* First Name:
* Last Name:
* Address 1:
Address 2:
* City:
* Province:
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LinkedIN:
Attachments
* Cover Letter:	You can type in a Cover Letter or Copy/Paste from an existing document.

* What is your current legal work status in Canada?

	I am a Canadian Citizen
	I am a Permanent Resident
	I have a valid Canadian Work Permit
	None of the above

* Do you currently live in the BC Lower Mainland (Metro Vancouver / Fraser Valley)?

	Yes
	No, but I have confirmed plans to relocate within 60 days
	No

* This role requires consistent in-office presence during standard business hours, with occasional schedule flexibility. Are you able to reliably meet this requirement?

	Yes
	Mostly, with minor constraints
	No

* Do you have access to a reliable and presentable vehicle when required for work purposes?

	Yes
	No

* How would you rate your ability to maintain a consistent daily work schedule?

	Very reliable – minimal conflicts
	Generally reliable – occasional conflicts
	My availability varies week to week

* What is your earliest realistic start date?

	Immediately
	Within 2–4 weeks
	More than 4 weeks

* If selected, are you looking for a long-term role (2+ years), or a short-term stepping stone?

	Long-term role
	Open to long-term, depending on fit
	Short-term / transitional

* Is there anything in your current life situation (schedule, commute, obligations, upcoming changes) that could materially impact your reliability or availability over the next 6–12 months?

* How many years of hands-on experience do you have working for a Managed Services Provider (MSP)?

* How many years of experience do you have working inside an internal IT department (non-MSP)?

* In an MSP environment, you may handle multiple clients, shifting priorities, and interruptions throughout the day. How comfortable are you in this type of environment?

	Very comfortable – this is my preferred work style
	Comfortable – I can adapt
	Somewhat uncomfortable
	Not comfortable

* Which statement best describes your experience with ticketing systems and time tracking?

	Extensive experience – tickets, notes, SLAs, and time tracking were mandatory
	Moderate experience – used regularly
	Limited experience – informal or inconsistent
	No real experience

* Which best describes your technical background?

	Broad generalist across many systems and environments
	Mix of breadth and specialization
	Deep specialist in one or two areas
	Entry-level / still building fundamentals

* How much of your previous role involved direct interaction with end users or clients?

	Daily
	Weekly
	Occasionally
	Rarely / Never

* How do you typically respond when multiple urgent issues arise at the same time?

	I triage, prioritize, communicate, and work the plan
	I handle them one at a time as best I can
	I feel stressed but push through
	I can somtimes struggle in these situations

* Which of the following technologies or tools have you worked with in a production environment? (Select all that apply)

	Microsoft 365 (Exchange, SharePoint, Entra ID)
	Azure (VMs, networking, storage)
	RMM tools (ConnectWise, Ninja, Datto, etc.)
	PSA / Ticketing systems
	Endpoint security / EDR tools
	Backup and Disaster Recovery systems

	None
	Less than 1 year
	1–2 years
	3–5 years
	5+ years

	None
	Less than 1 year
	1–2 years
	3–5 years
	5+ years

	Yes
	No
	Not Applicable (I don't drive)