Service Coordinator

About Superion

Superion is a growing IT services and cybersecurity company based in Cloverdale, Surrey, BC. We support small and medium-sized businesses across Canada and the US with managed IT services, cybersecurity, cloud solutions, infrastructure support, and day-to-day technology operations.

We are a friendly, team-oriented company with high standards. Our workplace is professional but casual, and we value communication, accountability, client service, collaboration, and doing things properly.

About the Role

Superion is looking for an experienced Service Coordinator to join our team in our Cloverdale office.

This is not an entry-level role. We are looking for someone organized, accurate, reliable, professionally persistent, and comfortable keeping people, tasks, vendors, tickets, inventory, and administrative details moving.

This role is approximately 60–70% administrative coordination and 30–40% service board/team coordination, though the balance may shift depending on business needs. The Service Coordinator reports to the Service Manager and works closely with technicians, vendors, clients, the project coordinator, and management.

Work Schedule and Location

This is a full-time, fully in-office role based in our Cloverdale office in Surrey, BC.

The typical schedule is Monday to Friday, generally 8:30 AM to 5:00 PM. Occasional overtime may be required during busier periods, but weekend work is not required.

Applicants seeking remote or hybrid work will not be considered. Daily office presence is required because this role includes shipping, receiving, inventory, equipment handling, purchasing coordination, and direct support of the service team.

Candidates must be able to reliably commute to our Cloverdale office Monday to Friday.

Compensation

Expected salary range: $55,000–$65,000 per year, based on experience.

Key Responsibilities

The Service Coordinator will be responsible for a mix of administrative coordination, purchasing, inventory, vendor follow-up, licensing coordination, documentation, and service board follow-up.

• Processing approved quotes and orders
• Ordering, receiving, shipping, and tracking equipment
• Managing daily inventory and stock room organization
• Coordinating RMAs, warranty follow-ups, vendor returns, and related documentation
• Following up with vendors on order status, delays, returns, and issues
• Providing clients with clear updates on non-technical items such as orders, delivery status, licensing, shipping, and vendor delays
• Reviewing vendor invoices and helping validate billing accuracy
• Matching invoices against approved quotes, purchase records, received equipment, licensing changes, and client orders
• Helping manage Microsoft 365 and other client software licensing records
• Tracking subscription counts, approved licensing changes, and discrepancies
• Reviewing the service board for stale tickets, missing updates, unclear notes, and items requiring escalation
• Following up with technicians for updates, clearer notes, missing information, and follow-through
• Creating tickets for routine administrative tasks, purchasing follow-ups, vendor coordination, recurring work, and project-related tasks
• Maintaining clear notes, accurate records, and practical documentation
• Assisting with client meeting preparation, lifecycle reporting, and project-related administrative coordination as needed

This role is not responsible for first-level helpdesk call intake and is not expected to resolve technical issues.

What We’re Looking For

The successful candidate should have:

• Minimum 2 years of experience in service coordination, administration, dispatch, operations coordination, client service, or a similar fast-paced coordination role
• Strong administrative coordination experience
• Exceptional written and spoken English communication
• Strong attention to detail and accuracy
• Excellent organization, prioritization, follow-through, and documentation skills
• Confidence professionally following up with technicians, vendors, clients, and internal team members
• Ability to work independently while knowing when to ask questions before guessing
• Reliability, punctuality, attendance, and consistency
• Professionalism, discretion, confidentiality, and good judgement
• Moderate technical understanding and comfort working in a technology-focused business

Exceptional written and spoken English is required. This role involves email updates, ticket notes, vendor follow-up, internal coordination, occasional phone communication, and client-facing written communication. Clear, professional, accurate communication is a paramount requirement.

You do not need to be a technician, but you should be comfortable reading ticket details, understanding common IT terms, recognizing urgency, communicating with technical staff, and knowing when to escalate.

Preferred Experience

MSP or IT services experience is strongly preferred, but not strictly required. We will also consider strong coordination experience from compatible technical or service-driven industries such as telecom, software, logistics, field services, construction/service dispatch, or professional services.

Experience with the ConnectWise suite of products, including ConnectWise Manage and ConnectWise Automate, is strongly preferred. Familiarity with Microsoft 365, ticketing/PSA systems, quoting/procurement tools, inventory systems, and vendor portals is also an asset.

Post-secondary education is preferred but not required. Relevant experience, communication, accuracy, organization, judgement, and follow-through are more important for success in this role.

Work Style

The right person for this role genuinely enjoys detailed administrative coordination. Purchasing, invoicing, inventory, shipping/receiving, documentation, follow-up, and process accuracy are core parts of the job, not side tasks.

This role has quieter administrative periods and busier periods where priorities can change quickly. The successful candidate must stay calm, organized, accurate, and professional when urgent requests, competing priorities, vendor issues, client needs, and internal follow-ups are happening at the same time.

The Service Coordinator is expected to follow existing processes, help maintain and update documentation, and identify gaps when processes are unclear or missing.

This Role May Not Be the Right Fit If

This role may not be the right fit if you prefer remote or hybrid work, need constant direction, struggle with changing priorities, dislike detailed administrative work, avoid follow-up, or are uncomfortable professionally chasing others for updates, clarity, and accountability.

Why Join Superion

We offer:

• Competitive salary based on experience
• Medical, dental, and extended health benefits
• Flex days plus three weeks of vacation
• Training, mentorship, and support for professional development
• Casual, collaborative office environment
• Employee discounts
• Team lunches, team dinners, movie nights, and other company events

Superion supports work-life balance, but this role requires dependable daily office presence.

Additional Requirements

• Candidates must be legally entitled to work in Canada.
• Employment with Superion is subject to satisfactory reference checks and background checks.

How to Apply

A resume and cover letter are required.

The cover letter will be used to assess written communication, attention to detail, professionalism, and whether the applicant has taken time to understand the role. Because exceptional written English is required, careless writing, poor grammar, or a generic cover letter may result in the application not being considered.

Generic or obviously AI-generated applications may not be considered. Applicants may use tools to polish their writing, but the cover letter must be specific to this role, accurately reflect their real experience, and show that they understand the position.